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Who is my sales rep?
You can find your local McGraw-Hill representative by using our . Simply select the division you are interested in and your location and a list of local contacts will be provided.
I would like to review a book for my course, what do I do?
Locate the title in our catalogue and click ‘request copies’ from the options on the right hand side of the screen, there is a short form to fill in to request your review copy. Alternatively, contact your local McGraw-Hill who will arrange to send you a copy.
I would like to use some chapters of a book, but not the whole book for my course. Can I do this?
Yes, you can do this using McGraw-Hill’s custom publishing platform Create™. Visit to see what you can create today!
How do I access instructor resources for my textbook?
Speak to your local McGraw-Hill to access digital resources related to your textbook.
I can’t remember my username and/or password for my instructor resources.
Click on the 'Instructor Edition' link in the grey box on the left side of the screen.
Click on Log In at the top right corner of the screen.
You will see a small pop up where you can click on the ‘Forgot your password’ link (under the Password box).
You will be taken to the following screen where you can access your details using the email address that you registered with. (Remember that email addresses are cAsE sEnSiTiVe.)
If you do not receive an email, the problem is most likely because:
- you mistakenly entered an invalid email address when initially registering
- the email may have been recognised as SPAM by your email system.
For further support visit our .
There are problems with the content of my book/digital resources (i.e. incorrect solutions). Who do I report this to?
For local (Australian) titles you can provide feedback to your or you can complete our . For American titles you need to log your issue with the .
How do I get access to the VitalSource eBook version of my adopted text?
Contact your local McGraw-Hill who will arrange to send you an activation code to access your eBook if there is one available. (see ‘')
How do I use my activation code to access a VitalSource eBook?
If you haven't already, download and install . Once VitalSource Bookshelf is installed, click the link provided by your rep to activate your content. If you do not have a current Bookshelf account, it will prompt you to create one. Launch Bookshelf, and select ‘Update License’ from the Help menu. Use the email and password you created in step 2 to log-in. Double click the book from within VitalSource Bookshelf to download and open the title. For support questions about VitalSource Bookshelf, got to .
I have an idea for a book I would like to publish, what do I do?
Go to the section on this website for all the information you need.
How do I get access to Create?
Contact your McGraw-Hill .
DIGITAL SUPPORT
Where do I go to log digital issues?
If you need help or have any questions about McGraw-Hill digital products, please visit our and browse the FAQs, or fill in a support
I have logged my digital problem on www.mhhe.com/support and no one has come back to me.
The digital support centre will aim to respond to your query within 24–48 hours of your request being logged. When your case is submitted you will receive an automatically generated email containing a case reference number. If you haven’t had a further response after 48 hours you can reply to the original email chasing your request. If you didn’t receive the original email, this means that you have entered your email address incorrectly and you will need to resubmit your issue.
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