Our sales representatives can provide you with vital information about McGraw-Hill titles. To consult a sales representative, please select a sales representative in your area.
Listed below is important information for booksellers, including downloadable forms and our Return Policy. For more information on retailing specific titles in Higher Education, Professional, or Schools, please look in the 'communities area' of each division's website.
Prior permission must be obtained BEFORE returning books. Books returned without authorisation will be returned at customer's expense. Returns Request must state precisely the reason for return.
Overstock Returns
All books must be held for more than 3 months and less than 12 months. Return of overstocks is at the customer's expense. All Requests for Returns of Overstocks must quote ISBN's, invoice numbers and date of invoice. All of this information must be supplied or claim will be returned as invalid for processing. Old Editions may be returned for full credit and replaced with the new edition only if returned within 12 months from date of invoice. Request for Return Authority must be accompanied with order for the new edition. Send Request to return books to Customer Services. Send books when authorisation is given to our warehouse. Authorisation must be attached when books are returned. McGraw-Hill accepts no responsibility for returns Lost in Transit. A POD will be required to prove delivery into our warehouse before credit is processed. This must detail weight and carton quantities as well as McGraw- Hill RA number. Unauthorised books will be returned at the customer's expense.
No Fault Returns
Incorrect Shipment: Notification to be made within 7 days of receipt quoting ISBN, invoice number and date of invoice. Books to be returned for credit within 21 days of notification and must be in a resaleable condition, free from price stickers and stamping. Misbound Books: Claims must be submitted within 6 months of invoice date. Fax request to return to Customer Services detailing that book is misbound. Customer Services will then fax authorisation to return book. Please return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. Your request to return the books must state that the book is misbound. For quantities of five (5) or more please return one (1) whole book for investigation. Damaged In Transit: Notification to be made within 7 days of receipt. When requesting credit for damaged goods, please supply details in writing of the damage and its apparent cause. ISBN's and invoice numbers must be quoted at time of notification. Customer Services will post back authorisation to return damaged book. Then return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. For quantities of five (5) or more please return one (1) whole book for investigation. Freight Costs: We will accept freight costs for no fault returns providing they are returned by our nominated carrier detailed on the No Fault Return Authorisation.
All goods authorised for return must reach our warehouse within 21 days from the date of authorisation. Enclose returns approval authorisation; credit claim and packing slip in plastic sleeve provided. This must be placed on carton one, together with "Approved Returns" labels on each carton. Books must be in a MINT condition. Shop soiled books, books with price or customer's name, stickers, visible security tags, stamps, or books in an unsaleable condition will not be accepted. They will be returned at the customer's expense. A copy of the Returns Approval Dockets, Packing Slip quoting the necessary information (number of cartons, quantity of each title - designated by ISBN, author, and title) and a copy of the relevant invoice(s) must accompany all Returns.
Online Booksellers
If you are an online bookseller and you would like to be listed on the McGraw-Hill website, please send your details via our feedback form.top
Terms & Conditions
McGraw-Hill Education – Terms & Conditions of Business
By Purchasing books and/or any other educational materials or services (“Goods”) the customer (“Customer”) agrees to deal on McGraw-Hill Australia Pty Ltd or McGraw-Hill Book Co. New Zealand Ltd (“McGraw-Hill”) terms and conditions of business described below to the exclusion of all others.
McGraw-Hill reserves the right to withhold further supplies in the event of any material breach by Customer of these terms and conditions or for any other reason which at McGraw-Hill’s discretion warrants such action.
McGraw-Hill shall not be held liable in any way for loss of trade or profit occurring to the Customer in the event of delivery of the goods being frustrated or delayed by reason of fire, flood, accidents, riots, lockouts, trade disputes, acts or restraints of governments, the imposing of restrictions on exploration or from other causes not within reasonable control of McGraw-Hill.
All advertised prices are subject to change without prior notice and are invoiced at the price prevailing at time of dispatch.
Customer agrees that it will not (directly or indirectly):-
4.1 Market, promote or advertise goods sold to it by McGraw-Hill (“Goods”) for sale in or into the United States of America or Canada (together “North America”);or
4.2 Deliver or arrange for delivery of Goods to any address inside North America; or
4.3 Sell Goods to any party resident in North America; or
4.4 Authorise or encourage a third party to undertake any of the acts described in 4.1, 4.2 or 4.3 above; or
4.5 Sell and/or deliver Goods to any third party knowing that they will are or likely to do any of the acts described at 4.1, 4.2 or 4.3 above;
Customer agrees to market, promote and sell the Goods within their country of residence and operations only.
All amounts due are payable in the currency stated on the invoice. Payment by cheque and bank draft must be drawn in favor of “McGraw-Hill Australia Pty Ltd” for Australian dollar payments or “McGraw-Hill Book. Co. New Zealand Limited” for New Zealand dollar payments. McGraw-Hill also accepts telegraphic transfer and credit transfer to the following bank accounts. Customer must quote its account number and invoice(s) being paid.
Australian Dollar
National Australia Bank
345 George Street, Sydney NSW 2000
(Swift): NATAAU3302S
Bank Account Number : 58 384 1855
Branch Code: 082001
New Zealand Dollar
BNZ Banking Group
80 Queen Street, Auckland New Zealand
Bank Account Number : 020100 0719311 000
Payment by MasterCard and Visa are also acceptable. Customer should contact McGraw-Hill Credit Department for further information, credit customers wishing to pay their account by credit will be charged a fee. The fee will vary, depending on the credit card which the customer uses to make such payment, for further information please contact credit department.
McGraw-Hill reserves the right to charge Customers interest. Interest may be charged at 2% per month (or the highest rate permissible under applicable laws) on overdue balances and all costs including legal expenses, incurred in the recovery of overdue balances.
Failure to settle overdue accounts may result in an interruption to or delay in supply of outstanding orders.
McGraw-Hill reserves the right to recover debts by whatever means it sees fit, including reclaiming and goods sold for which it has not received payment.
McGraw-Hill reserves the right to reject claims for non receipt, short shipment and damaged Goods unless notified in writing to McGraw-Hill within 30 days after the earlier of the receipt or the invoice date.
McGraw-Hill will not accept returns for credit without its prior written authorization in line with the published returns policy.
This agreement for the supply and sales of goods is governed exclusively by the laws of New South Wales. The New South Wales Courts shall have non-exclusive jurisdiction to deal with any dispute which has arisen or may arise out of or in connection with the sales of the goods by McGraw-Hill to the customer.
McGraw-Hill makes every effort to ensure that the information on this website is accurate and up to date. However, McGraw-Hill disclaims all liabilities resulting from the following:
14.1 Technical problems resulting in errors (including pricing errors) or interruptions of the website, due to server upgrades or otherwise. In the unlikely event that a product's correct price is higher than that shown, McGraw-Hill will contact you to see if you still wish to proceed with the order.
14.2 Incompatibility of the website with your hardware, software or telecommunication links.
14.3 Failure of the website to meet your requirements.
A Proforma Invoice/Quote does not constitute a binding offer, and is issued for pricing purposes only.
We will advise at the point of ordering of any product that McGraw-Hill is unable to supply
McGraw-Hill reserves the right to levy a minimum order surcharge on all orders, bookseller orders below a net value of AUD110 / NZD112.50 including GST for the value of AUD8.80 / NZD 9.00 including GST and School orders attract a minimum order surcharge for orders below a net value AUD400 / NZD 112.50 including GST for the value of AUD11.00 / NZD 9.00 including GST, additional charges may apply at other times.
