Our sales representatives can provide you with vital information about McGraw-Hill Education titles. To consult a sales representative, please select a sales representative in your area.

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Australia:
Phone: + 61 (2) 9900 1800

New Zealand:
Phone (Free Phone): +64 (0) 800 100 246

Customer Service Australia
Phone (Toll free in Australia): 1800 646 572
Email: cservice_sydney@mcgraw-hill.com

Customer Service New Zealand
Phone (Free Phone): +64 (0) 800 449 312
Fax (Free Phone): +64 (0) 800 449 318
Email: cservice_auckland@mcgraw-hill.com

Customer service for all digital products
Review comprehensive FAQs or log your query online at www.mhhe.com/support
The digital support team will aim to respond within 24-48 hours.

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Selected McGraw-Hill Education books may be purchased online from this website. Please search for the title you are interested in, if you see an 'Add to cart' button you are able to buy online.

You can also purchase any McGraw-Hill Education books directly from our Customer Service Centre. For further information, please go to our Purchase Books section.

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Listed below is important information for booksellers, including downloadable forms and our Return Policy. For more information on retailing specific titles in Higher Education, Professional, or Schools, please look in the 'communities area' of each division's website.

Downloadable Forms

Order Form
Damaged Book Return Request
General Return Request
Return Request for Misbound titles

Register to receive McGraw-Hill Education Australia business documents via email

Returns Policy

Prior permission must be obtained BEFORE returning books.
Books returned without authorisation will be returned at customer's expense.
Returns Request must state precisely the reason for return.

Overstock Returns

1. All books must be held for more than 3 months and less than 12 months. Return of overstocks is at the customer's expense.
2. All Requests for Returns of Overstocks must quote ISBN's, invoice numbers and date of invoice. All of this information must be supplied or claim will be returned as invalid for processing.
3. Old Editions may be returned for full credit and replaced with the new edition only if returned within 12 months from date of invoice. Request for Return Authority must be accompanied with order for the new edition.
4. Send Request to return books to Customer Services. Send books when authorisation is given to our warehouse. Authorisation must be attached when books are returned.
5. McGraw-Hill Education accepts no responsibility for returns Lost in Transit. A POD will be required to prove delivery into our warehouse before credit is processed. This must detail weight and carton quantities as well as McGraw- Hill RA number.
6. Unauthorised books will be returned at the customer's expense.

No Fault Returns

1. Incorrect Shipment: Notification to be made within 7 days of receipt quoting ISBN, invoice number and date of invoice. Books to be returned for credit within 21 days of notification and must be in a resaleable condition, free from price stickers and stamping.
2. Misbound Books: Claims must be submitted within 6 months of invoice date. Fax request to return to Customer Services detailing that book is misbound. Customer Services will then fax authorisation to return book. Please return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. Your request to return the books must state that the book is misbound. For quantities of five (5) or more please return one (1) whole book for investigation.
3. Damaged In Transit: Notification to be made within 7 days of receipt. When requesting credit for damaged goods, please supply details in writing of the damage and its apparent cause. ISBN's and invoice numbers must be quoted at time of notification. Customer Services will post back authorisation to return damaged book. Then return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. For quantities of five (5) or more please return one (1) whole book for investigation.
4. Freight Costs: We will accept freight costs for no fault returns providing they are returned by our nominated carrier detailed on the No Fault Return Authorisation.
5. All goods authorised for return must reach our warehouse within 21 days from the date of authorisation.
6. Enclose returns approval authorisation; credit claim and packing slip in plastic sleeve provided. This must be placed on carton one, together with "Approved Returns" labels on each carton.
7. Books must be in a MINT condition. Shop soiled books, books with price or customer's name, stickers, visible security tags, stamps, or books in an unsaleable condition will not be accepted. They will be returned at the customer's expense.
8. A copy of the Returns Approval Dockets, Packing Slip quoting the necessary information (number of cartons, quantity of each title - designated by ISBN, author, and title) and a copy of the relevant invoice(s) must accompany all Returns.

Custom Titles Return Policy

Prior permission must be obtained BEFORE returning books.
Books returned without authorisation will be returned to the customer at the customer's expense.
Returns Request must state precisely the reason for return.

Overstock Returns

1. All books must be held for more than 3 months and less than 12 months. Return of overstocks is at the customer's expense.
2. All Requests for Returns of Overstocks must quote ISBN's, invoice numbers and date of invoice. All of this information must be supplied or claim will be returned as invalid for processing.
3. Send Request to return books to Customer Service. Send books when authorisation is given to our warehouse. Authorisation must be attached when books are returned.
4. McGraw-Hill Education accepts no responsibility for returns Lost in Transit. A POD will be required to prove delivery into our warehouse before credit is processed. This must detail weight and carton quantities as well as McGraw- Hill Returns Authorisation number.
5. Unauthorised books will be returned at the customer's expense.
6. McGraw-Hill Education will accept up to 15% of the original invoiced quantity as a Return in the period after books have been held for 3 months and before they have been held for 12 months.
7. If a top-up order is placed, and a reprint is required you may expect delivery within 5-10 working days of order being received

No Fault Returns

1. Incorrect Shipment. Notification to be made within 14 days of receipt quoting ISBN, invoice number and date of invoice. Books to be returned for credit within 21 days of notification and must be in a resaleable condition, free from price stickers and stamping.
2. Misbound Books. Claims must be submitted within 6 months of invoice date. Fax request to return to Customer Services detailing that book is misbound. Customer Services will then fax authorisation to return book. Please return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. Your request to return the books must state that the book is misbound. For quantities of five (5) or more please return one (1) whole book for investigation.
3. Damaged In Transit. Notification to be made within 14 days of receipt. When requesting credit for damaged goods, please supply details in writing of the damage and its apparent cause. ISBN's and invoice numbers must be quoted at time of notification. Customer Services will post back authorisation to return damaged book. Then return front cover, spine and title page (which show ISBN), quote invoice number and send to the attention of Customer Service. For quantities of five (5) or more please return one (1) whole book for investigation.
4. Freight Costs. We will accept freight costs for no fault returns providing they are returned by our nominated carrier detailed on the No Fault Return authorisation.
5. All goods authorised for return must reach our warehouse within 21 days from the date of authorisation.

Packaging and Delivery

1. Enclose returns approval authorisation; credit claim and packing slip in plastic sleeve provided. This must be placed on carton one, together with "Approved Returns" labels on each carton.
2. Books must be in a MINT condition. Shop soiled books, books with price or customer's name, stickers, visible security tags, stamps, or books in an unsaleable condition will not be accepted. They will be returned at the customer's expense.
3. A copy of the Returns Approval Dockets, Packing Slip quoting the necessary information (number of cartons, quantity of each title - designated by ISBN, author, and title) and a copy of the relevant invoice(s) must accompany all Returns.

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